Persona Directives are alternate instruction sets that adjust how a single persona responds across different channels or DMs—without needing to create new personas.
  • To create or edit persona directives, go to Persona Settings under the Training Studio tab.
  • For example, if you have a custom directive set for a Store Productivity Analyst Persona, you can add additional instructions under Persona Directives by scrolling down in the Persona Settings.
  • These can be deployed in DMs and Channels depending on the audience the persona is intended for or the task it needs to handle there.
Persona Directive Setting in AI Controls
  • In DMs, you can assign a different Persona directive to each workspace member based on their role and engagement needs with the AI.
Persona Directive Setting in AI Controls
  • Enable this by clicking on the AI Control menu in the top right corner, then click Default AI, and scroll down to select which persona custom directive to apply.
Persona Directive Setting in AI Controls
  • In Channels, these directives are useful if you want to customize each persona’s directive based on the purpose of the channel or the audience engaging in it.
  • Enable this by clicking on the AI Control menu in the top right corner, then click Default AI, and scroll down to select which persona custom directive to apply.
Persona Directive Setting in AI Controls